Sarah Just Speech Pathology is committed to delivering the services and supports that have been agreed to with our participants and/or families, as outlined and documented within individualised Service Agreements.
The cancellation policy aims to:
- Minimise the cancellation of scheduled services.
- Provide participants and families with information about their obligation to Sarah Just Speech Pathology in the event that participants and families need to cancel a scheduled appointment at short notice, or do not attend.
In the event of a short notice cancellation (or where the participant is deemed a “no-show” for a scheduled appointment) Sarah Just Speech Pathology reserves the right to seek payment and claim 100% of the agreed fee associated with the service(s).
Following the National Disability Insurance Agency (NDIA) guidelines, a cancellation at Sarah Just Speech Pathology is considered a Short Notice Cancellation if the participant:
- Does not show up for a scheduled appointment.
- Cancels or reschedules the appointment within 72 hours of the original appointment time.
Sarah Just Speech Pathology will only claim for Short Notice Cancellation if the above criteria are met and if the NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice cancellations in respect of the support item.
Participants and families will not be charged for a service that Sarah Just Speech Pathology cancels and cannot substitute or reschedule.